The pre-sale, in-sale and after-sales services of foreign trade companies in automobile air conditioning parts usually include the following:
Pre-sales Service
Product Consultation And Recommendation
Provide customers with detailed product information, including product specifications, performance, applicable models, etc., to help customers choose suitable accessories.
Sample Provision
Provide samples for customer testing and evaluation according to customer needs.
Quotation And Contract Signing
Provide detailed quotation forms according to customer needs and product specifications, and sign a contract.
On-sale Service
Order Tracking And Production Progress Feedback
Timely track the production progress of customer orders and provide feedback to customers.
Quality Control And Inspection
During the production process, strictly control product quality to ensure that the product meets customer requirements.
Packaging And Logistics Arrangement
Responsible for product packaging and logistics arrangements, ensuring that the product reaches customers safely and promptly.
After-sales Service
Customer Complaint Handling
Handle customer complaints and feedback in a timely manner to ensure customer satisfaction.
Customer Relationship Maintenance
Communicate with customers regularly, understand product usage, and maintain good customer relationships.
Different products have different MOQs; order at least two boxes; no parts replacement service for this service; different warranty for different products: generally 3-6 months.
